Packaged services to customers:
- Recognised quality, through certification, qualification, and accreditation of staff;
- Performance commitments defined contractually with customers;
- Full maintenance guarantee on all facilities and equipment;
- Close partnership with customers to deliver long-lasting equipment, assistance in devising financing plans, customised solutions suited to the requirements of the user;
- Integration of remote management and remote monitoring in equipment design;
- Multiservices and facilities management.
An all-encompassing approach:
- Operation on the basis of a fixed overall cost under performance-based contracts;
- Design of improvement plans including appraisals, audits, analyses in order to ensure performance improvement and cost optimisation;
- Long-term relationships based on customer needs, both public sector (central government, local authorities, etc.) and private customers (including residential, commercial and industrial);
- Management of the demand for energy usage as well as the management of supply.
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